Life happens, and plans change. Here is exactly how cancellations, rescheduling, weather, and refunds work for your Dream Hibachi party — no surprises, no fine print.
All cancellations and rescheduled parties require a minimum of 48 hours' notice. If a cancellation or rescheduling is made with less than 48 hours' notice, a fee of $100 applies. This fee covers the cost of reserving your chef's time and the preparation that goes into your event.
To cancel or reschedule your booking, please contact us directly by phone or text at (626) 766-7627. Please have your booking confirmation details ready.
Weather exception: if severe weather makes outdoor cooking unsafe and your venue has no covered cooking area, you may reschedule once, free of charge — the $100 fee does not apply. See Section 2 below for details.
Dream Hibachi cooks outdoors, rain or shine, as long as conditions are safe. If rain is expected, you are responsible for providing a covered cooking area, such as a covered patio, porch, tent, or awning, so your chef can cook safely and stay dry — with a covered area in place, your event goes ahead as planned.
But if, on the day of your event, the forecast or actual weather at your venue includes heavy rain, lightning, or other severe conditions that make outdoor cooking unsafe, and no covered area is available, you may reschedule your event once, free of charge: the $100 cancellation fee does not apply, even if the decision is made within 48 hours of your event. The new date is subject to availability and is agreed together, and we ask that you contact us as early as possible on the day so we can make the decision together.
Weather that does not make outdoor cooking unsafe is handled under the standard Cancellation Policy in Section 1.
When a refund applies to your booking, it will be processed as follows:
If you have already sent your $100 deposit and your plans change, contact us and we will review your booking and arrange any applicable refund.
For all refund-related inquiries, please contact our team: Phone: (626) 766-7627. You can also reach us by email at .
Cancel or reschedule free of charge with at least 48 hours' notice — just call or text us at (626) 766-7627. Inside 48 hours, a $100 fee applies.
The $100 fee covers the cost of reserving your chef's time and the preparation that goes into your event.
If severe weather makes outdoor cooking unsafe and your venue has no covered cooking area, you may reschedule once free of charge — the $100 fee does not apply.
Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your financial institution.
Tell us your party date and headcount — we’ll text you back with a price, usually within the hour.
